Solution Reliability Engineer

  • вработување
  • Скопје


We're redefining digital asset monetization

Who We Are

InPlayer and Massive Interactive are happy to announce their partnership! Both companies are committed to reinventing the digital media world and this alliance is set to push boundaries and influence how video is consumed around the world.

InPlayer is the next generation video and digital asset monetization platform. Founded in 2010, in Skopje, our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand.

Massive is an engineering company focused on great user experience and building apps for top clients to be used by a large number of users. We power the world’s best multiscreen entertainment experiences and solutions. Headquartered in London, with offices in New York, Sydney and Prague, Massive has over 20 years of experience operating in highly complex environments, across global markets and cultures. The Massive Interactive team is filled with passionate and committed specialists who are redefining how users consume video content around the world. We know our people are the key to our success, and we are looking for the best, the brightest and the most creative engineers in the industry.


Your Role

The Solution Reliability Engineer (SRE) will help build an effective site reliability capability within Massive. The SRE is primarily a support engineer responsible for investigating and resolving support issues and queries, as well as:

  • Working with internal and client technology stakeholders to fully understand reported issues, diagnose and clearly communicate a root cause analysis
  • Using the provided monitoring and logging services and introducing new tools as necessary to provide a more reliable service
  • Driving initiatives to make more reliable – that is, less prone to causing support tickets
  • Proactive measuring and monitoring live services, engaging with developers during the software development lifecycle to ensure that developed services are operationalized
  • Building operational tools to ensure the status of the service is well understood at any time
  • Be willing to work weekends as part of a shift rota
  • Be willing to work occasional nights to support major sporting events
  • Willing to be on call for support
  • Proactively help to improve the dev-ops and developer support culture within Massive

To be successful in this role, you need to have/know:

  • Problem management tools, especially JIRA
  • New Relic, Cloud Watch (DataDog a plus)
  • Logging solutions – preferably ELK ( a plus)
  • Familiarity with some of NodeJS, .NET, Python, Bash
  • Experience with Amazon Web Services
  • Familiarity with analytics services – preferably Google Analytics (, Conviva Precision is a plus,)
  • Knowledge of web browser debugging tools – preferably Chrome developer tools
  • Experience in application reliability practices for consumer facing experiences (VOD experience preferable)
  • Familiar with managing internal and external stakeholders’ expectations
  • Experience of problem management processes
  • Communicating and driving the collection of site reliability metrics to internal and external stakeholders
  • Working with development teams and operational support teams

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