Financials Data and Service Desk Analyst

  • вработување
  • Skopje
Support & Solutions Center Mk

Support & Solutions Center Mk

Our people make the difference

Support and Solutions Center MK is a company who is working for large international
clients, providing services in the domain of administration (related to logistics,
technical administration), customer service, accountancy, IT, engineering,..

Profile:
-Bachelor/Master degree in Computer applications with affection for Finance and Accounting principles
OR Bachelor/Master degree in Finance/Accounting with Affection for ICT
-Motivation, discipline, well-structured and accurate are your key characteristics;
-Express yourself fluently in both spoken and written English;
-Excellent communication skills
-Previous experience in ICT user-support and client service is an asset;
Job Description
The Dynamics NAV Financials Data and Service Desk Analyst will play an active role in multiple data migration projects
and will provide first level application support towards professional users. You will be answering questions, analyzing
problems and come up with a solution for simple and complex incidents. After a training period you will also take part in
different worldwide NAV Financials projects.

Activities:
o Play an active role in Data migrations and clean-up during the upgrade and roll-out phase of the new Financials
application (Dynamics NAV Business Central)
o Create procedures for correct data creations/changes and follow-up of these procedures
o Accurate identification of user problems via IT support tools and remote tools;
o Accurate and timely escalation of problems to specialist support teams;
o Correct identification of the cause of the problem and determination of the most suitable solution;
o Follow up with customers to ensure that the issue has been resolved;
o Create and follow-up request for change when user asks new features to the application;
o Build up knowledge base and optimize procedures.
Training will be provided and regular traveling to Belgium may be required

Offer
-A challenging job with a lot of variety and future in a fast-growing dynamic company with a no-nonsense corporate
culture;
-A competitive salary according to knowledge and experience.

If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply [email protected]
(Application: Email CV with subject “ Financials Data and Service Desk Analyst”). Please send us your CV in English.

To apply for this job email your details to Applicants.MK@ssc.mk

Apply using webmail: Gmail / AOL / Yahoo / Outlook