Remote Customer Support – Office Operations

  • вработување
  • Remote
OneContact Macedonia

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Building Teams that Succeed

This customer support position is to work with a North American team and provide excellent customer service to clients, via email, phone and perform various back office operations in processing applications and ensuring that the data is accurate and complete.

This is a Full Time Position
Work starts at 3 PM
Mon – FRI 3 PM – 11 PM
Should be fluent in English
Start immediately
Send cv in English
We offer the following:

Productive working environment
Paid training
Work from Home
Modern facilities and high technology devices and tools
Growth Opportunities
Attractive Salary Package

Responsibilities:
Ability to work with sensitive and confidential information
Maintain 24 hr. response time to client emails/ requests/ questions
Completes work in timely manner and strives to increase productivity
Use of screening production and drug testing systems for ordering, and processing of screening work. Raw data processing and scoring and review of scoring results are just a few of the functions.
Thoroughly understands and follows all client requirements using available resources to ascertain services required as it relates to assigned duties. Questions and issues should be escalated as appropriate
Researching/resolving inquiries from technicians, servicing companies and clients, as it relates to the screening process
Use of screening system to understand status of contractor screenings, including support of drug testing process when needed
Performing routine follow-ups, assigned audits to ensure completion of work and minimize aging of orders.
Identification of individuals in our database that need services
Management of duties with competing demands
Qualifications:
Excellent English – verbal and written communication skills
Exceptional customer service skills
Positive, self-motivated attitude with high energy
Ability to think, problem-solve, take action, and follow-through
Must be flexible to work shifts as required (evenings, weekends, and holidays)

Requirements:
A quiet room to work
A Headset
Upload of 10 MB and Download of more than 10 MB for Internet
Windows 10 Computer with minimum 4 Gig RAM

To apply for this job please visit onecontact.com.mk.