Technical Support Representative

  • вработување
  • Skopje
  • Applications have closed
InPlayer

InPlayer

We're redefining digital asset monetization

InPlayer’s monetisation platform has helped manage and distribute videos and digital assets of some of the world’s leading media companies. We pride ourselves in being at forefront of paywall technology and have high growth ambitions for the coming year. We are working on some exciting projects and we are looking for talented people to meet and exceed the challenges we face. If you’re an intelligent, self-motivated person and like to work in a startup environment, read on.

 

As a Technical Support Representative, you will be:

Delivering 24/7 support for our customers in terms of providing product and service information, quickly resolving product and service problems
Providing feedback about customers requests, suggestions, and pains, so we can improve our customer experience
Proactively identify common root causes of issues and address to improve overall stability
Working in shifts, including nights and weekends and this will be on a rolling basis
We’re looking for:

Excellent written and spoken English, with outstanding communications skills
Bachelor’s Degree in Computer Science or equivalent work experience
Strong analytical and problem solving ability
Passion for automation of repetitive tasks
Knowledge of incident management principles
Quick learner
Detail-oriented, resourceful, and self-motivated mindset. You get stuff done!
What’s in it for you:

Be a part of a vibrant and highly motivated team
Friday company lunches, endless snack supply, variety of drinks available at all times
The opportunity to learn and grow with office knowledge sharing sessions and participation in conferences
A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities
A competitive market compensation and private medical insurance
Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.
How to apply

Send us your application together with CV and other information that states how perfect you are for this job. We’d love to get your application as soon as possible since we tend to fill vacancies as soon as we find the right person.