EuroBpo is looking for a 1st Line Junior Support Network Engineer
Become a part of the fastest growing Internet Service Provider in London, UK. Our customer is providing bespoke Cloud and Connectivity solutions exclusively to the UK wholesale market.
We are looking for ambitious 1st line Junior Support Network Engineers to join our expanding Helpdesk team in Skopje, Macedonia.
If you want to join a fast-growing International organization, where you will gain valuable Technical Experience, together with unrivalled exposure to UK and international companies, please send us your CV to email@example.com.
Main Purpose of Role:
► Ensure our customer is provided with excellent technical support for all active services
► Manage 1st Line Cases relating to network faults and alarms to meet the SLA commitments to Partners
► Work together with various global Service Providers to ensure service stability and performance
► To monitor and repair network faults and provide support and other network services
► Manage Case queues for Pro-Active alarms, Faults, Data-Centre Access and Information Requests
► To answer calls logging or updating Cases as appropriate
► To log cases with global Service Providers as part of the troubleshooting process
► Shift patterns position
► Positive, Self-motivated; good time-keeping and customer-value work ethic.
► Working knowledge, qualifications or experience of Wide-Area networking technologies, topologies and routing protocols
► Strong analytical and trouble-shooting skills
► Builds long-term relationships both internally and externally across different cultures
► Good English communication skills, both written and verbal
Knowledge & Experience
► A background, additional qualification or experience in Telecommunication and/or a Networking environment will be considered a plus
► Able to demonstrate knowledge of networking essentials, topologies and routing protocols
► Good organizational skills
► Process and Teamwork oriented approach with both internal and external customers
Academic & Professional Qualifications
► Cisco or Juniper accreditation to at least CCNA or JNCIA level will be considered a plus
► Travel within the UK may be required on occasion