Customer Care Agent

  • вработување
  • Ohrid
  • Applications have closed
Bold Development

Bold Development

Bold Development, an English outsourcing company based in Ohrid, is looking for a Customer care agent who speaks ENGLISH. Would you like to work in a rapidly growing start-up that does meaningful work? If this sounds like you, we may be the right company for you. Fast, high-quality service and support is what we provide to our long-lasting clients.

We are looking for people who are always willing to learn new things and help our clients, but most importantly, provide excellent customer service.

Job responsibilities / duties :

– Friendly and positive attitude
– Effective multi-tasking and organizational skills
– Decent computer skills
– Ability and willingness to work under pressure
– Excellent communication skills (written and verbal English) and willingness to collaborate with the team members
– Powerful problem-solving skills
– Effectively resolve customer’s issues in a timely manner
– Create thoughtful responses to various customer requests
– Contribute to the on-going learning process of the team
– Knowledge of Spanish, German or Greek is a very big plus.

Requirements

We are looking for someone who:

– Will genuinely and passionately care about our customers and will solve their problems in a considerate manner
– Understands the Web world and knows how it works
– Is not afraid to ask for help and is always willing to help other team members
– Is skilled enough to explain technical problems clearly
– Is naturally empathetic and a good communicator
– Will often use email and phone to handle customer’s needs

Bonus Points

– You have a prior experience working as a customer care agent
– You have sufficient experience providing customer service in a dynamic start-up environment

Please send your CV/resume at  ​jobs@boldtech.io . ​We offer great benefits and great opportunities to grow. Come join a company where you can make a difference​.